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Frequently Asked Questions (FAQs) – Shandaarbuy.com

Welcome to Shandaarbuy.com’s FAQ page!  We’ve compiled a list of frequently asked questions to help you navigate our online marketplace with ease. If you can’t find the information  you’re looking for, please don’t hesitate to contact our customer support.

General Questions

  1. What is Shandaarbuy.com?

 Shandaarbuy.com is Pakistan’s leading online marketplace, offering a wide range of products, including

Kettle and coffee makerJuicer and blender   , Air fryer and Multi cooker  , Toaster and Sandwich Maker  

Blender and grinder  

Smart Phone

Feature Phone

Mobile Accessories

  1. How can I contact customer support?

You can reach our customer support team through various means, including:

Our support team is available [10 AM TO 9PM Monday to Saturday]

  1. Do you have physical stores in Pakistan?

 Yes, we have 3 physical Stores in Karachi Pakistan,

  1. Shandaar buy Saddar Branch

Store 31/33, Hashmi Market, Abdullah Haroon Rd, Saddar Preedy Quarters, Karachi, Karachi City, Sindh 74400 Contact +92-317-8221550

  1. Shandaar buy Sharfabad/ Bahadurabad Branch

Shop 01, Al Mustafa Canter Jamal-Uddin Afghani Road Sharfabad Karachi

Contact +92-317-8221551

  1. Shandaar buy Johor moor Branch

Shop 13, Saima Classic Apartment Gulshan-e -Iqbal Block 10A Karachi

Contact +92-317-1113471

  1. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, Jazz Cash, Easy Paisa, and Cash on Delivery (COD)

Products & Shopping

  1. How do I place an order?

Ordering on Shandaarbuy.com is simple:

    1. Browse and select your desired products.
    2. Add them to your cart.
    3. Proceed to checkout, where you’ll enter shipping details and payment information.
    4. Confirm your order.
  1. What is your return policy?

Our return policy allows for returns within [10 Days] for eligible products. Please review our Return Policy for detailed information.

  1. How can I track my order?

To track your order, visit the “Order Tracking” page on our website. Enter your order number and email address to get real-time updates on your delivery.

Shipping & Delivery

  1. How long does shipping take?

Shipping times depend on your location and the product’s availability. Typically, orders are delivered within 3 to 5 working days

  1. Do you offer international shipping?

Currently, we primarily serve customers within Pakistan, but we are continually exploring options for international shipping in the future.

  1. What are the shipping costs?

Shipping costs vary depending on the product, location, and delivery method. You can view the shipping costs during the checkout process before finalizing your order or contact us at our number or on whatsapp.

Account & Security

  1. How do I create an account?

To create a Shandaarbuy.com account, click on the “Sign Up” button on the top right corner of our website. Follow the on-screen instructions to complete the registration process.

  1. How do I reset my password?

If you’ve forgotten your password, click the “Forgot Password” link on the login page. We will send you instructions to reset your password via email.

  1. Is my personal information secure?

Yes, we prioritize data security. For more information, please refer to our Privacy Policy.

 

Technical Support

  1. I’m experiencing issues with the website or app. What should I do?

If you encounter technical issues, please try the following:

  • Clear your browser or app cache and cookies.
  • Ensure you have the latest version of our app installed.
  • Disable browser extensions or plugins.
  • If the issue persists, contact our technical support for assistance.
  1. Are there any compatibility issues with browsers or devices?

Shandaarbuy.com is optimized for modern browsers and devices. For the best experience, ensure your browser or app is up to date.

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